The Mayor of Rio de Janeiro, Eduardo Paes, has signed Law No. 9,226/2026, which changes the rules for app-based delivery orders in condominiums across the city. The new legislation, in force since 7 January 2026, aims to organise deliveries, reduce conflicts and protect delivery workers, as well as bringing greater security for residents and doorkeepers.

Under the law, delivery couriers are not required to go up to flat doors or move through the internal areas of the condominium to deliver small items, such as meals, grocery shopping or objects that can be carried by a single person. The order must be left at the front desk or another suitable location designated by the building's management, which becomes the standard point of contact between courier and resident.

The law sets out important exceptions. Residents who are elderly, disabled or have reduced mobility may still receive their delivery directly at their door, provided this need has been communicated in advance and is handled in accordance with the building's internal security rules. Likewise, medium or large parcels — such as appliances or furniture — may be delivered to the flat when courier, customer and condominium agree.

For property managers, the arrival of this law is an opportunity to guide residents and front-desk staff clearly and in an organised way, minimising conflicts, misunderstandings and complaints from both residents and couriers. It is important that communication be clear and highlighted through the condominium's official channels (such as noticeboards, email or internal communication groups), including:

• Summary of the law: explain that no one may require the courier to go up to the door for small items.

• Designated delivery points: state the official collection point (for example, the front desk or a designated lobby area).

• Legal exceptions: highlight cases involving elderly residents, people with disabilities and bulky parcels, where the courier may go up if there is prior agreement.

• Internal rules: align the building's security rules for third-party access with residents.

• Process with doorkeepers: train front-desk staff to explain the new rule to couriers and to log any incidents.

The law also places responsibility on delivery platforms to clearly inform users, at the time of purchase, that the courier is not required to go up to the flat, which may reduce resistance from those who are not yet aware of the rule.

Transparent, proactive communication avoids conflict, promotes respect for workers and strengthens condominium governance. For property managers in Rio de Janeiro, this is a chance to update internal processes, reinforce harmonious coexistence and align expectations between residents and delivery professionals.