How to Handle Damage Caused by Minors in the Condominium

In January, with more children moving around the condominium's common areas due to the school holidays, building managers should pay closer attention not only to how residents get along, but also to parents' civil liability for damage caused by minors. In Brazil, the Civil Code establishes that legal guardians are liable for losses caused by children who do not have full legal capacity, whether in social areas, playgrounds or corridors.

Situations such as broken glass or damage to toys or shared items can raise doubts and lead to conflict. That is why, beyond understanding the legal side, it is essential that management knows how to report the incident to parents in a clear and respectful way, avoiding confrontation and maintaining a climate of respect among residents.

Effective communication should be immediate, objective and well documented. When notifying those responsible, it is advisable to provide clear details of what happened, attach photos or videos and propose practical solutions for the repair. Staying open to dialogue and using language that is not accusatory also helps to reduce friction and facilitate an amicable resolution.

Communication checklist for building managers

1. Notify those responsible as soon as the damage is identified.

2. Describe what happened objectively and without judgement.

3. Attach photos or records that prove the damage.

4. Suggest ways to repair or reimburse the damage.

5. Keep a record of the communication for future reference.

Having clear rules in the internal regulations on use of common areas and repair procedures also helps guide residents and visitors. Building managers can also check whether the condominium's insurance policy covers damage caused by third parties, which can help ease costs and speed up the resolution of the issue.

Managing with strategy, transparency and careful communication strengthens condominium governance and contributes to harmonious living, especially during the school holidays, when there is more activity and a higher chance of incidents.